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Internet Privacy Policy for My CS-Link and Terms & Conditions


Cedars-Sinai is pleased to provide you with My CS-Link™. My CS-Link provides web-based access to important, but limited portions of information found in your medical record and is a means of communicating with your physician's/provider's office. This discussion contains important information regarding the use of My CS-Link. Certain features are available only if your physician's office uses My CS-Link.

Protocols for Communications Using My CS-Link and Email

Consent and Authorization:

Your use of My CS-Link constitutes your authorization for your physicians/providers to communicate with you through the means provided by My CS-Link.

Response to Electronic Communication

Messages You Send:

Physicians/providers will provide a timely response to electronic inquiries, however response times may vary from office to office. Accordingly, emergency or urgent situations requiring immediate attention should not be submitted electronically. If you do not receive a response within three (3) business days, please telephone your physician's/provider's office to ensure the message was received.

Information We Send You:

By participating in My CS-Link you have elected to receive your laboratory test results in accordance with our auto-release process. Please be aware that labs can take between 1-14 days to be processed and returned to your physician. If you had multiple laboratory tests completed, you may receive each of these results at different times. Please contact your physician's office if you have any further questions regarding any of your lab results. When you have a test and those tests are reportable in My CS-Link, the system will send you an email notifying you that you have a message in My CS-Link. Additionally, as with all clinical tests, if you fail to receive a report of the test result from your physician/provider by the time it was expected, contact your physician's/provider's office.

Sharing your Health Information with Others:

With your permission, My CS-Link allows you to share your health information with others including providers who do not normally have access to CS-Link. Some patients may find this beneficial for their overall care coordination with other providers. You should be aware that giving permission to another provider to access your record means they will be able to see your private and protected health information. You may not want to use this feature if you have health information that you want remain private.

E-mail Privacy - Your Role:

As a user of My CS-Link, you will be notified by e-mail when there is new information for you in My CS-Link. This means that any person with access to your e-mail will be able to see the notice. While the e-mail message will just ask you to log in to My CS-Link to retrieve the information, you need to understand that the email will disclose that you have My CS-Link activity. Thus, it will be your responsibility to use an email address that provides you with the level of confidentiality you desire.

Confidentiality - Our Commitment:

We afford the same degree of confidentiality to medical information stored on My CS-Link and through My CS-Link communications as we afford to medical information stored by your physician/provider in any other medium. Your physician's/provider's Notice of Privacy Practices applies to the information in My CS-Link.

Apple HealthKit and Other Connected Devices:

With your permission, certain versions of our Applications can connect to Apple HealthKit and other connected devices to receive health information and to share that information with your healthcare providers. Our Applications do not share your health information with HealthKit or with other supported software. You give your permission when you link your Apple HealthKit and other connected devices to My CS-Link.

Temporary Suspension and Termination of Access:

We do not guarantee that My CS-Link will be continuously available. There may be periods of time when we suspend all users' access in order to perform maintenance of the system. Additionally, we may terminate the My CS-Link program or your individual access at any time, for any reason, without prior notice. Upon any suspension or termination, outstanding My CS-Link communications will be addressed by other appropriate methods and you will continue to be able to request access to your medical information in our records through traditional means.

Ongoing Conditions Regarding Access by Patient Representatives:

If your My CS-Link access is for another person, for instance a child or an adult for whom you coordinate medical services, your My CS-Link access will be at all times subject to our policies regarding third party access to this information. These policies may change from time to time. If you have questions, please contact your physician's/provider's office.

Determining if You Have Accessed the Secure My CS-Link Site:

The location (URL) field will indicate if you are on a secure website. If the URL begins with https:// (instead of http://), the document is from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can determine if you are truly connected to My CS-Link by viewing the digital certificate. This certificate verifies the connection between Cedars-Sinai server's public key and the server's identification.

Your Obligation Regarding the Security of Information:

In order to help ensure that your information can only be accessed by you, you will have a confidential user name and password. As a My CS-Link user, your role in maintaining the security of your medical information includes following common sense, such as keeping your login identification name and password confidential.

Your Obligation to Keep Contact Information Current:

It is your responsibility to keep your My CS-Link profile information indicating your correct email address current. When you change your email address, you must notify your physician's/provider's office. For your privacy protection, we do not allow online changes to your e-mail address.

Web Site Links

My CS-Link may offer links to related medical web sites not managed by Cedars-Sinai. These web site link(s) are for our patients' informational purposes only. Cedars-Sinai does not endorse and has not verified the accuracy of the information in/on these web sites. Accordingly, you should not rely on any of the information found on the web sites for purposes of treatment or diagnosis.

Updates to these Terms and Conditions

The only current and official version of these Terms and Conditions is the version on the My CS-Link website. We may modify or update the Terms and Conditions from time to time. Your enrollment in, and use of, My CS-Link constitutes your agreement that the most current version of the Terms and Conditions will apply to your use of My CS-Link.